Six Steps to Improving Patient Satisfaction

Patient satisfaction is often misunderstood by health-care providers, according to William R. Johnson, CRA, MBA, RT, system director of patient experience with Memorial Health...

Change the Conversation

Here’s a confession: Though a bit of a snob about most of what’s on television these days, I’m obsessed with AMCâ€...

The Growth Paradox: How Should Radiologists’ Behavior Be Rewarded?

All over the country, radiology practices are merging, consolidating, and forming networks in order to grow in size and, in theory, negotiate from a...

Using Analytics to Achieve Strategic Goals: Quantum Imaging & Therapeutic Associates

Clinical analytics for radiology can play a critical strategic role in practice development and growth, but only if the approach to aggregating and sharing...

Perspectives on Quality

In the last issue of RadAnalytics, I wrote about productivity and efficiency, with an...

Big Data: Different From Small Data

Three factors distinguish big data from the analytics that many executive leaders are familiar with: volume, velocity, and variety. In a recent article that...

Is the Small Practice Dead?

With the rapid changes in health care, radiology (like other specialties) has had to adapt to survive. Smaller practices have been acquired or consolidated...

A Big Idea—and Bigger Challenges

Every once in a while, a big idea floats, like a sweet vapor, across the popular consciousness, invading every corner of US life, from...

Changing Radiology’s Quality Conversation

Accuracy in radiology can be difficult to gauge; even interpretation, as the term for a radiologist’s work on an imaging study, suggests shades...

Vertigo

No matter how good your service is or how expert and reliable the care, if someone isn’t taking care of the back of...

Reflections

Here we are at the end of yet another tumultuous year in the health-care arena—perhaps one even more tumultuous than most. There are...