Looking Forward and Looking Back: On 20 Years in Imaging

The radiology industry has seen its shares of ups and downs during the past two decades. “In 1993, health care was in a period of...

Six Steps to Improving Patient Satisfaction

Patient satisfaction is often misunderstood by health-care providers, according to William R. Johnson, CRA, MBA, RT, system director of patient experience with Memorial Health...

Patient Engagement and Quality of Care: Adams Diagnostic Imaging

Adams Diagnostic Imaging (ADI), founded in 2006, is an outpatient imaging center in Gettysburg, Pennsylvania, that provides an array of subspecialty services—with just one...

Better Service with OEM Support: Illinois Bone & Joint Institute

Thomas Nagelli’s philosophy, when it comes to selecting imaging equipment, is a simple one: Service conquers all. Nagelli is director of MRI services...

Patient Portals Unlock New Service Levels for Radiology

This article is the third in a four-part series. To read part one, click here<...

The Economic Case for Patient-friendly Imaging

As the technology used for radiologic studies matures, providers and referrers are increasingly focused on providing patients with a friendlier imaging environment—with good...

Relationships Gone Wild

All across the country, in markets large and small, a drama once considered unimaginable is unfolding in ways that are shaking the confidence of...

Training Technologists to Smile

In many imaging offices, the reception staff is coached and scripted, and its members might even engage in role-playing exercises in order to create...

Developing Innovative Customer-service Initiatives

It could be the smiling greeter who welcomes patients into the facility, or the glasses of lemon water and the tray of cookies keeping...

Place Your Bets

Do you think that for-profit freestanding outpatient imaging is a phenomenon destined to go the way of Tyrannosaurus rex? Some people do. Some are...

Back to the Future

In the publisher’s message for the inaugural issue of a new magazine, I wrote, in September 1987, “It will come as no surprise to...

Highly Functional Imaging

Great leadership will distinguish winning imaging organizations from those that struggle

I recently facilitated an all-day retreat for the management staff of...

Reform’s Caveat Emptor

In 2009, we find ourselves in more than just another new year. A new presidential administration is about to take office, bringing with it a...

Bread Lines and Cab Lines

I’ll admit it. The constant drumbeat of depressing news in the business and popular press about the downturn in the world economy had...

FEATURED E-JOURNAL Newsletter Banner

Appropriateness and the ACO: How Radiology Can Position Itself to Lead

The Growth Paradox: How Should Radiologists’ Behavior Be Rewarded?

Using Analytics to Achieve Strategic Goals: Quantum Imaging & Therapeutic Associates

For many years, hospitals and physician practices have engaged with payors in a little game we play in a free market society called “negotiation.” This game enables the players to use whatever tools and stratagems they possess to leverage as good a price possible for their services/business in an increasingly price-conscious marketplace. On the provider side, good means high, and on the payor side, good means low. Providers might negotiate from a position

From Quality to Outcomes: Deploying Clinical Analytics

Radiology’s ACO Play: Get in the Game—Now

Radiology’s Next Move: Bigger Data

Check out the digital edition →

Download the PDF →

Subscribe to Radiology Business Journal →

Perspectives

Cat Vasko
When Bigger Isn’t Better

Steve Smith
It Takes Will to Fight Commoditization

Cheryl Proval
The Jig is Up

Lena Kauffman
Good Patient Communication Matters, So Why is it So Hard?

Curtis Kauffman-Pickelle
Video: Influence and Leadership

Harley J Hammerman, MD
A Radiologist Swings Back on Escalating Health Care Costs

The Ultimate Road Trip

Just in time, radiology providers are arriving at an understanding of their unique branding propositions.

Are we almost there? That refrain is...

On the Good Ship RBJ

Reflections on the first year of the journey

What a year—what a breathless, heart-stopping, devastating, and hopeful year this has been...

The Usual Suspects

As I read the cover story on radiology benefit managers (RBMs) in this month’s Diagnostic Imaging (DI) magazine, I ruminated on the (metaphorical)...

Imaging’s Déjá-vu Moment

My conversation with a prominent radiologist was startling, even as it piqued my journalistic interest. He was all doom and gloom, resigned to the...

Magical Thinking Obscures the Goal: Improved Outcomes

High hopes have been pinned on the potential of IT to improve health care delivery here and around the world, but the current focus...

Radiologist, Find Your Voice

In a major front-page story, “The High Cost of Precision,” in its Sunday, September 7, 2008 edition, the Los Angeles Times once again focused on the...

Florida Hold’em

In the show down between Florida Hospital and Florida Radiology Associates, the winner took all

The story of what happened to the 6...

Physicians and the E Word

Physicians are understandably suspicious of efficiency efforts in medicine, but nowhere in the Hippocratic oath are they absolved from addressing the appropriate delivery of...

The Good, the Bad, and the Inspired

Finally, some good news for imaging. The eleventh-hour override of the president’s veto in early July saved the day for physicians, if only...

What’s With the Attitude?

At least half of the elements of various success formulas, in business and in life, relate to one’s ability to keep a positive...

Growing Old Together

A lesson in business maturity: Microsoft CEO Steve Ballmer met the company’s cofounder Bill Gates when they were both undergraduates at Harvard. Gates...

To Read or Not to Read

As Shakespeare’s famous Prince of Denmark did, many radiologists I know struggle with choosing between two mutually exclusive paths to fulfillment. In Hamlet’...

The Politics of Greed

It has been said that all we need to focus on, in the daily battle for market share in the rough-and-tumble world of outpatient...

20 Years in the Making

It was 20 years ago, almost to the day, that I created and launched the first issue of Imaging Economics, a publication that its editor,...

Heeding the Clarion Call

Like a POW on rice and water eating his first rib eye, an editor of a certain age finds no greater pleasure than getting...

Imaging Referendum

Resources

Share Use