Benefits of Empowering Staff and Contractors Outweigh Risks
One of the most important but overlooked keys to a quality experience for your referrers and patients is staff empowerment. This is particularly important if you outsource your billing.
Here’s one scenario: Your patient, Mrs. Jones, receives an invoice for a small amount, say under $20. It doesn’t matter who is to blame, what matters is how the situation is handled.
Mrs. calls the number on the invoice and starts a conversation with your billing department that goes something like this:
Billing: Hello, Acme Medical Imaging, this is Jane, how may I
How Not to Wind Up Like MIDI and West Valley
This morning I popped in on a session focused on Medicare fraud and abuse. Stuart Langbein, JD, offered “tales from the front line” – and as a lawyer dealing with Medicare fraud issues, he had plenty of material to discuss. “There’s been a lot of attention paid in the past decade to health care fraud and abuse, and I think we’re only going to see that continue,” he said. “Congress is going to pump more money into fraud and abuse efforts with health care reform.”
Langbein explained that we can examine the language in both the
It’s 5 a.m.: Do you know where your brain is?Michael Gonzales and Randy Roat address a (very) early crowd.
At the start of the 8 a.m. session today, Randy Roat, vice-president of MMP in Flint, Mich., read my mind. “I know that for those of you from the west coast it’s 5 a.m…” he began. But together with Michael Gonzales, the central billing office manager at Radiological Associates in Sacramento, Calif., they provided a unique and very lively session on billing benchmarking and investigating the decision to outsource. Complete coverage of this session will appear in the July edition of ImagingBiz.com. To read the current edition,