Making Patients Happy With Less For Less
Payors and the government seem to want the impossible. They want lower reimbursement rates with higher patient satisfaction scores at the same time. How is anyone supposed to make patients happier with less?
Part of the answer may be found by taking a look at what radiology practices and hospital departments that specialize in pediatric patients do to ease fears and get their young subjects through procedures.
In a May Ted Talk by GE designer Doug Dietz, he describes how his pride in a newly installed MRI turned to crushing disappointment when he saw the
