Benefits of Empowering Staff and Contractors Outweigh Risks
One of the most important but overlooked keys to a quality experience for your referrers and patients is staff empowerment. This is particularly important if you outsource your billing.
Here’s one scenario: Your patient, Mrs. Jones, receives an invoice for a small amount, say under $20. It doesn’t matter who is to blame, what matters is how the situation is handled.
Mrs. calls the number on the invoice and starts a conversation with your billing department that goes something like this:
Billing: Hello, Acme Medical Imaging, this is Jane, how may I
