| I’m
sure you remember the time very well. You grew at great
clips and with a seeming lack of difficulty, you stayed
nimble no matter how much you ate, you saw nothing but
opportunity in front of you, and you laughed in the
face of those who told you that these were your golden
years. Soon the time would pass and it would be necessary
to “settle down.”
Then one day you awake to the reality that the days
have been since passed when you could make no mistake
that time couldn’t heal. Time now seemed to move
more quickly, and you reached a point in which the rules
of the world would require you to be more responsible
and, yes, predictable.
Discovering that you have finally achieved maturity
is a mixed blessing, indeed. One wistfully recalls that
long-ago ability to move quickly and grow without many
impediments. Yet maturity also brings with it certain
benefits that when managed correctly can bear different
and longer-lasting rewards. Predictability isn’t
all bad.
Such is the case with the outpatient imaging profession
and the world of diagnostic imaging in general. We are
now fully mature as a market, as an industry, and as
a profession. Whether you see this as good news or bad
news depends on what your expectations include, and
a lot on how you lived the adolescent period of wild
growth and unlimited opportunity. Did you invest for
your future or did you enjoy the ride so much that you
didn’t worry about getting yourself ready for
the future?
Markets mature. It is an essential part of the capitalistic
macro-economic infrastructure and the process is here
to stay. Businesses of every stripe and dimension start
life with certain characteristics that dictate a pathway
to growth, maturity, and decline, with key indicators
along the way that reveal to stakeholders the signals
that guide them through the passages. It is the ability
to make the passage successfully that separates those
who succeed during the subsequent cycles and who discover
that, through re-invention and innovation, the entire
process is indeed cyclical.
The key to succeeding in a mature market is to realize
that the rules have changed, the skills that suited
you before no longer apply, and that navigating the
complex layers requires ingenuity, discipline, vision,
mature capabilities, and no small measure of staying
power. And, it requires leadership.
Today’s imaging marketplace is not a playground
for adolescent sensitivities and blind faith in make-it-up-as-you-go-along
business models. It is a rough-and-tumble battle of
wits and skills more similar to other mature businesses
than it is to its previous self, and the natural selection
process will separate the players into observers, participants,
hangers-on, followers, and leaders. Which do you want
to be?
My assumption is that since you are reading this publication,
you intend to be among the leaders. That being the case,
the message to you is this: recognize what the indicators
are telling us. Washington is not finished dealing its
blows to our reimbursement levels. Far from it. They
now have a taste for where they think “excess”
dollars can be found and re-directed. The great growth
years are maturing into predictable (lower) growth years.
Competition is increasing as everyone sees stealing
market share as the way to replace revenue shortfalls.
Leadership will be a much more important commodity as
organizations seek ways to communicate with their customers
by building better and more long-lasting relationships.
The truth is that the golden years are ahead of us.
Overall expenditures on health care will continue to
increase. More people will need diagnostic imaging services.
Technology will continue to push our capabilities into
new opportunities for growth.
Your ability to succeed in this mature market will depend
on when you stop thinking about the “good old
days” and start finding ways to make your mark
in a new paradigm. With maturity comes wisdom. With
wisdom comes a “golden” opportunity to lead.
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