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University of California San Francisco Medical Center has a long history of setting the standards in breast imaging and breast cancer care. Now it’s also setting the standard when it comes to reading and managing digital breast images and facilitating workflow efficiency.

Delivering key images, reports and patient data to the point of diagnosis and care is the Holy Grail of radiology and many other specialties today. Having the correct information for the patient at the right time for the radiologist or referring physician starts with having the right viewer.

As imaging leaders work to help their practices move from volume-based care to value-based care, they often find themselves asking the same key questions. How can I improve workflow? How do I ensure everyone has the information they need? Laurie Bergeron is a product manager for workflow solutions at Change Healthcare who develops solutions that help health systems transition to value-based care. She sat down and answered several questions about this important topic.

Daniel R. Gale, MD, and M. Elon Gale, MD, both worked in academics before they began working at Lowell General Hospital (LGH), a nonprofit community hospital in Lowell, Mass. And while the brothers both enjoyed their new practice, there was one thing they missed from the days of working with trainees: reviewing and interpreting each exam with a fellow with post-graduate training.

Jeffrey B. Mendel, MD, former Chair of Radiology and Chief of Radiology Informatics at, respectively, Tufts-affiliated St. Elizabeth’s Medical Center in Boston and Harvard-affiliated Beth Israel Deaconess Medical Center in Boston, shares an anecdote.