In the ongoing effort to improve its solutions with customer input, Konica Minolta Healthcare Americas will be showcasing new features in the Exa™ Platform that enhance patient engagement, referring provider satisfaction and imaging workflow productivity.
Visit the Konica Minolta booth, 1919, to learn more about these new features of the Exa platform:
- Payment option for patients who wish to pay their out-of-pocket imaging invoices online, via patient portal;
- Quick-confirm via drivers' license scanner for front-end staff that confirms the information or flags discrepancies in patient-registration information; and
- Integration of application programming interfaces (API), the familiar term in the “language of the Internet” for radiology practice managers who want their legacy imaging-related technologies to communicate with one another, regardless of manufacturer.
These features and several more are now available as part of the Exa enterprise-imaging platform developed by Konica Minolta to enhance its healthcare IT capabilities.
The Exa Platform provides the infrastructure for managing data across the imaging workflow. It integrates imaging IT systems with the EHR, incorporating a zero-footprint viewer and a real-time performance dashboard to optimize ease of use and workflow management.
Steve Deaton, Konica Minolta’s VP of Healthcare IT, says he’s looking forward to RSNA 2016 as a chance to speak about Exa and all the company’s offerings with healthcare providers who have caught up with the information revolution.
“The exciting part about serving an informed market today is that we don’t educate customers as much as we used to on IT,” he says. “They now know what software is and isn’t, what it can and can’t do. Users know what they like and don’t like about their current systems. And they know when they’re presented with a substantial value proposition.”
With value being top of mind across U.S. healthcare, Deaton expects Exa and its constituent components to have greater appeal than in the past among providers looking to grow their outpatient business. For them, he says, the PayPal and information validating features exemplify Konica Minolta’s focus on adding value to Exa.
“In a primary care office, the patient’s out-of-pocket expense might be $10 or $20. But for imaging it can be in the hundreds of dollars,” Deaton says. “It’s important that those payments are easy and convenient for the patient, or the provider may not get paid in a timely manner.”
The electronic patient registration quick confirm feature, which scans the patient’s driver’s license to compare it to the patient’s demographic data stored in the system, also has as twin objectives the patient’s experience and the provider’s bottom line.
“What we want to do is take away the human-error factor,” Deaton says. “Electronic demographic confirmation can enhance the billing experience and reduce the number of claims being rejected for trivial reasons like misspelled names and incorrect zip codes.”
Enterprise imaging: platform-wide or module-by-module
The Exa Platform, which includes PACS, RIS and Mammo, will be available for demonstration at RSNA. Attentive booth visitors who take a “test drive” will readily spot how Exa has been designed with enterprise imaging in mind, Deaton says.
“With everything moving toward enterprise imaging, people want a great cardiology viewer, they want a great mammography viewer, they want a great PET viewer,” he says. “But they want to get away from having to go to dedicated workstations for different types of subspecialty viewing.”
The Exa Platform can supply such users with anywhere, anytime access to any medical image, either with adoption of the entire platform or with select, modular additions to their existing systems.
“We are able to attach, for example, a small server to their existing VNA or PACS archive, and then all their workstations can provide 3D mammography viewing anywhere, or PET or cardio or whatever they’d like to do,” says Deaton. “Exa is, by design, modular for the enterprise imaging space.”
Scalable, flexible and fast
Much of Konica Minolta’s innovation in this area owes to its recognition that providers of different sizes have different needs, capabilities and resources—yet many if not most stand to benefit from use of Exa technology. Thrifty outpatient imaging centers might pick just the patient portal with the payment option, while hospitals with resources to take the long view would