Sony Electronics’ Medical Systems Division is expanding its “Hot Swap Service Program” with two new support offerings in case of product malfunctions.
Like most manufacturers, Sony offers a limited warranty on all its products. In Sony’s case, the warranty lasts 5 years. However, when a monitor has to be taken out of service for repairs, getting a replacement monitor in place ASAP is critical for operations. Therefore, the two new service offerings expand the regular warranty coverage with Sony’s Advanced Exchange Program — where the company promises to provide for a replacement monitor within 24-hours at no cost— and its OTS (On-Time Support) Advanced Loaner Program — where the company promises to provide telephone technical support and the exchange on a temporary loan basis of a new or refurbished unit with comparable functionality to that of the malfunctioning equipment until such time as Sony returns the original unit to the customer.